Computech FAQs

When you purchase Support with a product it includes email and telephony response as well as remote assistance (where we can connect to your PC if required). Support includes upto 5 incidents (So far, there has been no requirement for more than this).

In addition, we will also provide bug fixes and product updates for the duration of your support. The updates include the main product version you have purchased, and does not include different variations of the product you have purchased.

If you require tranining, we have training sessions available to assist you to use (or integrate if applicable) the product.

Please note that if you purchase support separately, you will not be able to use a support request until 7 days after the support purchase.