Efficient Email Clients Will Increase Productivity

Are you Email Searching or Email Handling?

Communication between employees and clients or suppliers is absolutely critical.  Written confirmation of correspondence completely reinforces your rights as a company.  We can all say we have been in a ‘he said, she said’ situation, which is unpleasant for both parties.  But how do we avoid losing sight of this communication?  It is a time consuming process looking back through hundreds of emails, trying to find the one that states you are in the right and especially if it was sent from a colleague, as you can’t access their emails.

Managers will always say make sure you log everything, make notes etc etc and although you feel like there is not enough hours in the day to maintain customer communication, it can create huge repercussions if you don’t.  Full traceability of your actions is pertinent to excellent customer service.
So what is the answer, how do you make your own life easier?  An email client I say!  An email client eradicates the laborious effort of searching back through all over your sent and inbox emails and gives you an instant feed of all correspondence from not just your emails to and from a customer but that of your colleagues too.

To give you a an example, with BusinessMan CRM, all of your emails are pulled into the system from whatever email client you are using and it doesn’t matter how many addresses you have.  You check your inbox when you come in, as sip your morning coffee and select the ‘post’ button to push the ones you want to display next to your customer.  Assuming all of your colleagues are

doing this too, hey presto, all of the email communication associated with a client or supplier is logged in their account, as the system transfers it as soon as you post.  Any communication that has been sent to the client doesn’t need to be posted as it has been sent directly from the customer account anyway.

It’s not rocket science but so many companies do not have this and I am a firm believer in working Smarter not harder!  Troll through hundreds of emails or have it there under the customer record waiting for you in that time of need.

If you want to see a better example please see our videos or download from:

www.businessmancrm.com/videos

ISO 9001 Certification

We are very pleased to announce that Computech IT Services have now been accredited with ISO 9001.

FileMaker Excellence Award winner

FileMaker Public Relations awarded the coveted Mad Dog PR Award to Computech IT Services at DevCon. The winners were acknowledged for their contributions in helping to advance awareness of the FileMaker Platform in the media and within social media outlets.

FileMaker Customer Story : Case Study

See a customer story. Implementation of the BusinessMan Framework customised to suit TEU Services, an LED Lighting specialist based in Texas, USA.

http://www.filemaker.co.uk/solutions/customers/stories/teu-services-roi-calculator/

Happy New Year

The staff at Computech IT Services and FileMaker Services would like to wish all of our customers a Merry Christmas and a Happy New Year.

New Premises

Please note that our new address is:

2 Bridge Court
Tamar View
Saltash
PL12 6LS
United Kingdom

Platinum Members

Computech IT Services Ltd are very proud to have acheived FileMaker Platinum FBA Status.

BusinessMan v5.1 Public Release

The latest version (v5.1) of BusinessMan is available as a public release.

21st Year of Business

Computech IT Services Ltd is celebrating its 21st year of business…

See more here: http://www.businessmancrm.com

FileMaker 12 Released

FileMaker Pro 12, Pro 12 Advanced, Server 12, Server 12 Advanced and FileMaker Go 12 released today.

Read more: http://www.filemaker.com